Frequently Asked Questions (FAQ)

Welcome to Devambaram Industries Private Limited! Here, we answer the most common questions about our products, shipping, returns, and more.

1. Orders & Payments

1.1 How can I place an order?

You can place an order directly on our website www.devambarams.com. Simply add products to your cart, proceed to checkout, and complete the payment.

1.2 What payment methods do you accept?

We accept the following payment methods:

  • Debit/Credit Cards (Visa, MasterCard, RuPay)
  • UPI Payments (Google Pay, PhonePe, Paytm, BHIM)
  • Net Banking
  • Cash on Delivery (COD) – Available for select locations
  • International Payments via PayPal

1.3 Can I modify or cancel my order after placing it?

Once an order is placed, modifications or cancellations are only possible if the order has not been processed. Please contact our support team at devambaramindustries@gmail.com as soon as possible.

2. Shipping & Delivery

2.1 Do you offer worldwide shipping?

Yes! We ship internationally. Shipping rates and delivery times vary by country.

2.2 How long does delivery take?

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: Varies by country

2.3 How can I track my order?

After your order is shipped, we will send you a tracking link via email/SMS. You can also track your order on our Order Tracking page.

2.4 What happens if my package is delayed or lost?

If your package does not arrive within the expected time, please contact us at devambaramindustries@gmail.com. We will investigate and resolve the issue as quickly as possible.

3. Returns & Exchanges

3.1 What is your return policy?

We accept returns only for defective or damaged products. If you receive a damaged item, please contact us within 48 hours of delivery with photos of the product.

3.2 How do I request a return or exchange?

Email us at devambaramindustries@gmail.com with your order details and issue description. We will guide you through the return process.

3.3 Are there any items that cannot be returned?

Since our products are handmade and custom-crafted for Laddu Gopal Ji, we do not accept returns for reasons like size preference or change of mind.

4. Products & Customization

4.1 Are your products handmade?

Yes! All our products are 100% handmade by skilled artisans, with 90% of our workforce being women.

4.2 Do you offer custom designs?

We do offer customization on select products. If you have special requirements, please contact us before placing an order.

4.3 How do I care for my Laddu Gopal apparel?

  • Velvet & Silk items: Dry clean only
  • Cotton products: Hand wash with mild detergent
  • Jewelry & Accessories: Wipe with a dry cloth after use

5. Contact & Support

5.1 How can I contact you?

You can reach us via:

5.2 What are your customer support hours?

Our support team is available Monday to Saturday, 10 AM – 7 PM IST.

If you have any other questions, feel free to contact us. We’re always happy to assist you! 🙏✨